Job in hospitality and services involve working directly with the public either as customers or service users. Hospitality jobs can include jobs in hotels, pubs, cafes, restaurants, public buildings and private homes. These can often mean working long hours including evenings and weekends.Service job can either involve personal service jobs such as hairdresser, beautician, funeral director and tattooist or domestic services such as cleaning.
An overview of the regional Tourism and Hospitality industry: Real Help North East
Jobs within this section
Accommodation wardens are responsible for the running of accommodation facilities. These may be: educational: in universities, colleges, etc; in sheltered accommodation for elderly or disabled people; in hostels for the homeless and in holiday centres and youth hostels. Some roles require specialist knowledge or training such as nursing or care in sheltered accommodation.
For more information visit:
The Chartered Institute of Housing: www.cih.org
People 1st: www.people1st.co.uk
The Institute of Hospitality: www.instituteofhospitality.org
Jobs in local government: www.lgcareers.com
Centre for Housing and Support: www.cshs.co.uk
►Beauty Therapy and Related Careers
Careers in the beauty industry can include working in beauty salons, spas, hotels, cruise ships, stores, etc. These can involve working very closely with customers to provide treatments such as facials, nail extensions, massage, hair removal, complementary therapies and some of the newer cosmetic treatments such as fillers and botox.Jobs may include: beauty therapist, beauty consultant, make-up artist, image consultant, nail technician as well as sales.
For more information visit:
Standard Setting Body for Hair, Beauty, Nails & Spa Industries: www.habia.org
Confederation of International Beauty Therapy & Cosmetology: www.cibtac.com
ITEC: www.itecworld.co.uk
Specialist Awarding Body for the Hairdressing and Beauty Sector: www.vtct.org.uk
The Guild of Professional Beauty Therapists: www.beautyguild.com
Film and Television Freelance Training: www.ft2.org.uk
Federation of Holistic Therapists: www.fhtonline.co.uk
Local Providers offering apprenticeships or courses in Beauty: Durham Business Club,Bishop Auckland College,New College Durham,East Durham College,Derwentside College
►Catering and Hospitality Management
Hospitality management can include managing public catering and hospitality services in places such as hospitals, colleges, universities etc. or private facilities such as hotels, bars, guesthouses, café, etc. Managers can be responsible for the day to day running, finances, marketing and staffing as well as dealing with customer complaints. Managers of public houses and bars have to know the law related to selling alcohol.
For more information visit:
Food and Drink Sector Skills Council: www.improveltd.co.uk
Springboard UK: www.springboarduk.net
Hotel and Catering International Management Association: www.hcima.org.uk
People 1st: www.people1st.co.uk
British Beer & Pub Association: www.beerandpub.com
Professional Body for Licensed Retail Sector: www.bii.org
Cleaners can work for: cleaning companies working on contract across a number or companies; as part of a cleaning team in an organisation such as a hospital; for an agency working wherever they have contracts or independently for a single person or company.Cleaners are required in almost every industry and business but cleaning specialists include industrial cleaning, chimney sweep, window cleaning, carpet cleaning and car valeting.
For more information visit:
Sector Skills Council for places where we live and work: www.assetskills.org
The British Institute of Cleaning Science: www.bics.org.uk
Cooking and food preparation jobs all require basic standards of hygiene; almost all roles have some specialist training or qualifications. Roles can include: head chef- who creates the dishes and oversees the cooking, sous chef- deputy to the had chef, chef de partie- responsible for one type of cooking such as soups, or desserts, kitchen assistants, fast food assistants, cook, etc.
For more information visit:
Food and Drink Sector Skills Council: www.improveltd.co.uk
Springboard UK: www.springboarduk.net
People1st: www.people1st.co.uk
Institute of Hospitality: www.instituteofhospitality.org
The Craft Guild of Chefs: www.craftguildofchefs.org
British Hospitality Association: www.bha.org.uk
Academy of Culinary Arts: www.academyofculinaryarts.org.uk
The British Food Trust: www.greatbritishkitchen.co.uk
Job Vacancies: www.caterer.com
►Funeral Directing, Embalming and Related Work
Funeral directors (undertakers) deal with the arrangements for burial or cremation after a death, they provide the family of the person who has died with practical assistance to get the funeral, car, flowers, headstone, etc. organised.Related jobs may include: embalmer who treats the body to preserve it after death; driver of funeral cars, crematorium technician, make up artist, etc.
For more information visit:
National Association of Funeral Directors: www.nafd.org.uk
British Institute of Funeral Directors: www.bifd.org.uk
British Institute of Embalmers: www.bioe.co.uk
Co-operative Funeral Care: www.co-operative.jobs
Institute of Cemetery & Crematorium Management: www.iccm-uk.com
Federation of Burial and Cremation Authorities: www.fbca.org.uk
Hairdressing is a creative job where stylists use, cut, colour and shape to make their customers look their best.Hairdressing and barbering (cutting men’s hair) usually takes place in small retail shops but jobs are also available in hotels and on cruise ships. Some specialist hairdresser can also style wigs and may be employed in the NHS.
For more information visit:
Standard Setting Body for Hair, Beauty, Nails & Spa Industries: www.habia.org
Hairdressing Council: www.haircouncil.org.uk
National Hairdressers’ Federation: www.nhf.biz
The Institute of Trichologists: www.trichologists.org.uk
Local Providers offering apprenticeships or courses in Hairdressing: Durham Business Club, Bishop Auckland College,New College Durham,East Durham College,Derwentside College,BLHairdressing
►Hotels: Reception and Accommodation
Receptionists are usually the first contact a customer has with a hotel or business, it is important that they project the right impression. Receptionists must have excellent organisational skills to manage bookings and administration, computer skills, a good telephone manner to deal calmly and efficiently with customers and have a clean and tidy and appearance.
For more information visit:
Springboard UK: www.springboarduk.net
People 1st: www.people1st.co.uk
Institute of Hospitality: www.instituteofhospitality.org
British Hospitality Association: www.bha.org.uk
Hospitality Careers: www.hcareers.co.uk
Laundry work can include: small scale retail laundries where customers can pay to use the machines or have their washing done; large scale industrial laundries which take in the washing from hotels, restaurants, etc. and on-site laundries in industrial companies or hospitals.Dry cleaners are usually retail outlets which take in clothes these are sent to be cleaned.
For more information visit:
Textile Services Association: www.tsa-uk.org
The Guild of Cleaners & Launderers: www.gcl.org.uk
►Refuse/ Recycling Collection and Street Cleaning
Getting rid of the waste produced from homes and industry is a big business. Jobs may be in refuse, collection, recycling centres and street cleaning.Most will be employed by local authorities and contractors. Dealing with industrial waste is often undertaken by specialist companies. Pest control includes getting rid of rats, insects, birds, etc.They may use traps and poisons so need training and licences to ensure they do so safely.
For more information visit:
Sector Skills Council for places where we live and work: www.assetskills.org
The British Institute of Cleaning Science: www.bics.org.uk
The Chartered Institution of Wastes Management: www.ciwm.co.uk
British Pest Control Association: www.bpca.org.uk
National Pest Technicians Association Ltd: www.npta.org.uk
Roles in food and drink service include bar staff, waiters and waitresses. They may work in a range of hotels, restaurants and bars. The type of work may vary by the employers requirements, a hotel may require ‘silver-service’ training where waiting staff lay tables with linen cutlery and china and service the food individually or plate service where the food is put on plates in the kitchen and served.
For more information visit:
Springboard UK: www.springboarduk.net
People 1st: www.people1st.co.uk
Wine & Spirit Education Trust: www.wset.co.uk
British Hospitality Association: www.bha.org.uk
Institute of Hospitality: www.instituteofhospitality.org
British Hospitality Association: www.bha.org.uk
National Federation of Fish Friers: www.federationoffishfriers.co.uk
Hospitality Careers: www.hcareers.co.uk
Food and Drink Sector Skills Council: www.improveltd.co.uk
The Professional Body for the Licensed Retail Sector: www.bii.org
A tattooist uses artistic skill and flair to produce permanent designs on the skin.Although artistic skills are important, a steady hand and concentration are required to produce some of the larger designs. There is no formal training and tattooist’s train by working alongside an experienced artist.All tattooists must be registered and over 18.
For more information visit:
Tattoo Club of Great Britain: www.tattoo.co.uk
Tattoo and Piercing Industry Union: www.tpi.org.uk
►Working in Private Households
Working in a private house can include jobs such as chef/cook, childcare, gardening, driving, cleaning etc.An employer may have a separate person for each role or you may be expected to take on a broad job such as housekeeper or handyman.Training depends on the job you have but getting along with people is important as you may live as part of the family. There are some roles such as personal carer which require you to work very closely with your client.
